Returns Policy

Customer satisfaction is our top goal.

We understand that things don't always go as planned. To help, we've put together a guide to our return process, created to ensure everything goes as smoothly as possible:

Making a Return:

• 30-Day Window: Return requests need to be within 30 days of purchase.
• All parts carry a 12 month / 12,000 mile warranty from the Manufacturer (Nissan). Warranty is only valid for parts installed by a manufacturer authorized Dealer, such as your local Nissan dealership. 
• Packaging and Invoice: Please keep parts in their original packaging with the part number label undamaged as they must be resaleable and include a copy of your invoice.
• Packaging Condition: Parts must be uninstalled, unopened, and in undamaged packaging in order to receive a refund.
• VIN Verification: Providing your VIN at checkout helps us get the correct parts for you, but no need to stress—we’ll be happy to assist you even if it wasn’t provided.
• Non-Returnable Items: Most parts can be returned with a few exceptions (special-orders, electrical, installed/used parts, or parts under $25.00).
• Special order parts are not returnable, you will be advised if a part is special order before your parts originally ship.
• Restocking Fee: There is a 25% restocking fee charged to all returned parts.
• Shipping Costs: Return shipping for returns is non-refundable.
• Part Inspection: All parts must be inspected before a refund will be issued.
• We reserve the right to refuse and return any parts we find have been installed, are used, or do not meet the above criteria.
• Return Address: Please send returns to:

NissanCheapParts
9480 US 49
Gulfport, MS 39503

Cancellations:

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply.

Core Policy:

• Some parts have a refundable "core charge" to ensure old parts are returned. A core charge is a deposit you pay for up front, and then get back, after you return the old part. 
• Customers pay for shipping core returns.
• Cores must be assembled, clean, complete, undamaged, and in original Nissan packaging with the Nissan part number label intact.

Damages:

• We have partnered with Extend to provide shipping protection on eligible orders. When a package is lost, stolen, or damaged, customers should visit Extend.com 24/7 or call (877) 248-7707 to start a claim. Extend will need the email address or contract ID tied to the purchase. Extend may ask for documentation like photos or a police report if stolen. Most issues are processed in minutes.
• You can file a claim for products damaged in transit as soon as the item is received. For loss and theft, you should wait 5 days after the expected delivery date.
• After claim approval: You can expect a store credit for the value of the product (plus shipping costs), making it easy to shop again!

We're here to help! If you have any questions or concerns, please do not hesitate to reach out. Our team is committed to making your Nissan parts experience as smooth and pleasant as possible.